COVID-19 Policy Update
updated Thurs Jul 23 2020
As Ontario moves through the re-opening phases, we are continually adjusting our clinic protocols as recommended by the Ontario Government and the Ontario Veterinary Medical Association.
LImited public entry is now allowed. This means each appointment may be accompanied by ONE person. Masks are required, and we will likewise wear masks during all interactions with the public. Staff will perform all patient restraint to avoid close contact (sometimes we have to get REALLY close!), and clients will be asked to remain seated in the provided chair.
HOW to visit
Please TEXT us at 519-842-7845 to let us know you have arrived. If you do not have a cell phone, you can check in with the staff member at the door. We will notify you when it is your turn (when there is an exam room available), and you will be able to come in to the clinic.
HOW TO PICK UP FOOD OR MEDICINE
Please call us in advance (1-2 business days if possible) so that we can have it ready for you. Please TEXT us at 519-842-7845 on arrival, or notify the staff member at the door. If there is no one in the reception area, you can come in to pay, but we encourage prepaying for all med or food pick ups.
As a final note, please be kind! Everyone has experienced these unprecedented circumstances, and we are doing our very best to be available for our beloved patients. We are very sad to have to say this, but being mean to our staff will not be tolerated!
We are looking forward to seeing you and your pet.
Ostrander Veterinary Clinic
332810 Plank Line (Hwy 19)
Mt. Elgin, ON N0J 1N0
Phone: (519) 842-7845
Fax: (519) 842-9366
For after hours emergencies, please contact the London Regional Veterinary Emergency and Referral Hospital at 519-432-3300 http://londonregionalvet.com/
|Monday||8:30 am – 6:00 pm|
|Tuesday||8:30 am – 6:00 pm|
|Wednesday||8:30 am – 6:00 pm|
|Thursday||8:30 am – 6:00 pm|
|Friday||8:30 am – 6:00 pm|
|Saturday||8:30 am – 12:00 pm|